To enhance your Airport experience, choose from our Meet & Assist.
1. Meet and Assist (Arrival, Departure and Transit):
Nothing is more relieving than to have a smiling face to greet you when you arrive at an unknown destination. Our Golden Class associates will be there to receive you as you walk out of the aircraft. All through immigration, customs and baggage collection, they will ensure you are well taken care of.
• A warm welcome and escort on arrival at the air bridge until outside the terminal.
• Fast track service by a Golden Class Services Agent through all arrival formalities (Immigration, passport control and customs clearance).
• Assist with baggage collection.
• Escort passengers to the receiving party in the arrivals area.
• Personalized escort by a Golden Class Services Agent from the departure area.
• Fast track by a Golden Class Services Agent through check in, immigration, passport control formalities.
• Escort by a Golden Class Services Agent up to the departure gate.
• A warm welcome upon arrival and personalized escort by a Golden Class Services Agent from arrival gate.
• Assistance through Transfer Desk and check in formalities.
• Transfer between the Terminals if needed.
• Passengers are escorted to the departure boarding gate.
2. Lounge Services:
Exquisitely furnished and equipped with modern technology, the Al Dhabi and Al Reem Lounges offer a soothing ambience for our guests, while on the move. The contemporary design and warm connotations, enrich and relax ones senses. Whether you are waiting for your flight or for your bags on arrival, the Lounge associates will endeavour to make your travel as comfortable as possible with their warm smile and service with a personal touch.
• Open 24 hours a day.
• Manned by specially-trained hosts and hostesses.
• Business Centre equipped with PCs, outlets for personal laptops, etc.
• Free WIFI.
• Variety of hot and cold meals providing an array of choice between Arabic and International menus plus refreshments and unlimited supply of hot and cold beverages.
• A range of reading material as well as choice of television programmes on our plasma screen.
3. Floral Services:
Nothing speaks better than a bouquet of fresh dazzling flowers. Let us help you arrange a something special for that someone special.
4. Transfer Services:
Get to your destination in the comfort and luxury of our cars. Our well trained and handpicked drivers will ensure your safe arrival at your destination in Abu Dhabi.
5. Meet & Assist Express (Fast Track only):
A much shorter version of our Meet & Assist service, with assistance only till after Immigration.
Infinite Membership is our annual membership program designed for business travellers who enjoy a quick and efficient yet personalized service when traveling.
• Personalized meet and assist services by our Golden Class Agent on arrival or departure.
• Dedicated premier check in counter in Terminal 1.
• Fast-tracked immigration formalities.
• 4 family vouchers, compliments of Golden Class Service for use within a year.
6. Baggage Delivery / Storage:
A service for when you don’t want to have to deal with the hassles of carrying bags around. Be it to your hotel or home let us handle and deliver your bags.